Terms of Service

Last Updated: December 2025

1. Acceptance of Terms

By accessing and using the ComfortZone website ("Website") and services ("Services"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") constitute a legally binding agreement between you and ComfortZone ("Company", "we", "us", or "our") regarding your use of our website and services.

2. Description of Services

ComfortZone provides professional heating, ventilation, and air conditioning (HVAC) services, including but not limited to:

• HVAC system design, installation, and maintenance
• Residential and commercial HVAC services
• System testing, inspection, and certification
• Heating and air conditioning repair and installation
• Gas furnace repair and installation
• Central heating and boiler services
• Emergency HVAC services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any harmful, offensive, or illegal content
• Attempt to gain unauthorized access to any portion of the website
• Interfere with or disrupt the website or servers connected to the website
• Use automated systems (bots, scrapers) to access the website without permission
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

4. Service Requests and Estimates

When you request a service or estimate through our website:

• All service requests are subject to our availability and acceptance
• We reserve the right to refuse service for any reason
• Estimates are provided for informational purposes and are not binding until a formal service agreement is executed
• Actual service costs may vary based on on-site assessment and specific requirements
• You agree to provide accurate and complete information when requesting services

5. Service Agreements

When you engage our services:

• A separate service agreement or contract will be provided detailing the specific terms, scope of work, pricing, and warranties
• The service agreement will supersede these Terms with respect to the specific services provided
• All work will be performed by licensed and certified technicians in accordance with applicable codes and regulations
• You are responsible for providing access to the service location and any necessary information

6. Payment Terms

Payment terms will be specified in your service agreement. Generally:

• Payment is due as specified in the service agreement
• We accept various payment methods as specified at the time of service
• Late payments may be subject to interest charges and collection fees
• You are responsible for all applicable taxes
• Refunds, if applicable, will be processed according to the service agreement and our refund policy

7. Warranties and Guarantees

We stand behind our work and provide warranties as specified in your service agreement:

• Manufacturer warranties apply to equipment and parts as provided by manufacturers
• Workmanship warranties are provided as specified in your service agreement
• Warranties are subject to proper use, maintenance, and normal wear and tear
• Warranty claims must be made in writing within the warranty period
• Warranties do not cover damage caused by misuse, neglect, or unauthorized modifications

8. Limitation of Liability

To the maximum extent permitted by law:

• Our liability for any claims arising from our services is limited to the amount paid for the specific service in question
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not responsible for delays or failures in performance due to circumstances beyond our reasonable control
• We are not liable for any damage to property that is not directly caused by our negligence
• You agree to indemnify and hold us harmless from any claims arising from your use of our services or website

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of ComfortZone or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or create derivative works from our website content without permission
• Use our trademarks or logos without written authorization
• Remove or alter any copyright or proprietary notices

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of information as described in our Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of third-party sites. Your use of third-party sites is at your own risk.

12. Dispute Resolution

In the event of any dispute arising from these Terms or our services:

• We encourage you to contact us directly to resolve the issue
• If a dispute cannot be resolved through direct communication, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association
• Disputes shall be resolved through binding arbitration conducted remotely or in accordance with applicable EU regulations
• You waive any right to participate in a class-action lawsuit or class-wide arbitration

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union, with the primary place of business being Slovakia, without regard to conflict of law principles.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Providing notice through our website or other communication methods when appropriate

Your continued use of our website or services after such modifications constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ComfortZone regarding your use of our website and services, superseding any prior agreements.

17. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: support@getcomfortzonehvac.com
• Phone: (555) 147-8520
• Company: RM Company 49 s.r.o. (Slovakia, EU)

19. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.